Health Information Exchange (HIE): How to OPT-IN a Patient – GoHealth Urgent Care

This allows GHUC to send/receive information from eCW to other EMR systems, including our JV Partners. There are 2 ways to opt a patient IN to allow for the exchange of data between EMRs: via Patient Appointment or via Patient Hub

From the Patient’s Appointment Window:
1. From the Pt’s appointment window, click on the eEHX Status link If there’s already a greenicon, Patient has already consented to OPT IN, no need to proceed further. If there’s an orangeicon, Patient has opted out or consent decision was unlinked. Confirm with the Patient if they would like to be OPTED IN and proceed with next steps. If there’s noicon next to Patient’s name, confirm with the Patient if they would like to be OPTED IN and proceed with next steps.
2. Once Patient has consented: a. Select OPT-IN b. Check box for signed consent (consent is considered received once COR is signed by patient in GoReg or eCW) c. Select the appointment facility d. Click OK to save
3. Once HIE consent has is successful, you will see this message. *NOTE:* If you are seeing that the eEHX server is not responding, please open a Zendesk ticket so that we can work with eCW to re-establish connection.
4. Once Patient is successful, you will now see a green icon next to eEHX Status. *HINT:* Once this is complete, you will NOT need to repeat this step unless the Patient no longer wants their information shared with other EMRs, including our JV partner

From the Patient’s HUB:
1. Look up the Patient and open the Patient HUB. If there’s already a blueicon next to Patient’s name, Patient has already consented to OPT IN, no need to proceed further. If there’s an orangeicon, Patient has opted out or consent decision was unlinked. Confirm with the Patient if they would like to be OPTED IN. If there’s noicon next to Patient’s name, confirm with the Patient if they would like to be OPTED IN and proceed with next steps.
2. Open Patient’s HUB. Towards the bottom right corner of Patient’s HUB
3. Once Patient has consented: a. Select OPT-IN b. Check box for signed consent (consent is considered received once COR is signed by patient in GoReg or eCW) c. Select the facility this is being done at d. Click OK to save
4. Once HIE consent has is successful, you will see this message. *NOTE:* If you are seeing that the eEHX server is not responding, please open a Zendesk ticket so that we can work with eCW to re-establish connection.