GoHealth Equipment- Setup

This guide will help jumpstart the setup process of your new device. Unpack, plug-in, and power on your new device. If you have hard-wired your device to the Internet (using Ethernet), skip to step 4.

1) Select your Region, default is United States:

2) Select your keyboard layout, default is US:

3) Connect to a Wi-Fi network.

• We recommend connecting to a high-speed 5G or 6G wireless network.
• If you are setting up your equipment in a center, select GoHealth – Guest.
• Your device will apply any critical updates and restart automatically.

4) Once restarted, enter your GoHealth Okta Username Credentials.

• E.g. John Doe: jdoe@gohealthuc.com
• If you are a new employee, refer to your onboarding documentation for credentials.

5) You will be redirected to Okta to confirm your username and enter your password.

• You may also be prompted for a multi-factor authentication code.

6) Once signed-in, your device will join the GoHealth network and install apps and updates.

• You can track the progress by clicking on ‘More-Details’.
• This process normally takes 15 to 30 minutes to complete.
• Slower Internet connections may take additional time.
• Your device may restart one final time to complete any required installations.

7) Once completed, you will be logged into the normal Windows desktop.

• Apps such as Office 365 Desktop and Microsoft Teams will continue to install in the background.
• These apps can also be accessed immediately on the web.
• Additional approved software is made available for installation in Company Portal.