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How to Change Your Password Using Self-Service (Okta Portal)

Updated

1. Summary

This guide explains how to change your password through the Okta self-service portal. Follow these steps to update your password securely.

 

2. Step-by-Step Instructions

Step 1: Access the Okta Login Portal

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  1. Open your web browser and go to GoHealth Okta Portal.

Step 2: Navigate to Your Profile SettingsSCR-20250218-jupn.jpeg

  1. Click on your profile name in the upper-right corner.
  2. Select Settings from the dropdown menu.

Step 3: Enter Okta Authentication to Edit ProfileSCR-20250218-jvhc.png

  1. Click on the Edit Profile button.
  2. You will be prompted to enter your current Okta password for security verification.
  3. If Multi-Factor Authentication (MFA) is enabled, complete the authentication process (e.g., Okta Verify, SMS, or another registered method).

Step 4: Locate the Change Password Section

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  1. Scroll down to the Change Password section.
  2. Review the password requirements before proceeding:
    • At least 10 characters long.
    • Must include uppercase, lowercase, and a number.
    • Cannot include your username or first name.
    • Must be different from your last three passwords.
    • You must wait at least 5 days between password changes.

Step 5: Enter and Confirm Your New Password

  1. Type your current password in the first field.
  2. Enter your new password in the second field.
  3. Re-enter the new password to confirm.
  4. (Optional) Check the box to sign out of all other devices for added security.

Step 6: Save and Apply the Changes

  1. Click the Change Password button.
  2. You will see a confirmation message once the password is updated.
  3. If prompted, log in again with your new password.

3. Common Questions & Troubleshooting

Q: What if I forgot my current password?
A: Click on the Forgot Password? link on the Okta login page and follow the recovery steps.

Q: Why is my new password not accepted?
A: Ensure you follow the password policy, including length and complexity rules.

Q: Will changing my password sign me out of all my devices?

A: If you check the box for sign out of all other devices, you will need to log in again on all devices.

4. Additional Notes

  • Changing your password regularly enhances security.
  • If you experience issues logging in after a password change, try resetting your browser cookies or using a different browser.

Thank you for using our Knowledge Base!

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