Clockwise - Multi-Patient Actions

Summary

There is a new feature in Clockwise called 'Multi-Patient Actions'. The new Multi-Patient Actions page includes options to perform actions on multiple patients. This action will be helpful in the event you need to mass text patients and/or with center closures and patients need to be texted and removed from the queue. In this article we will describe how to use the Multi-Patient Actions.

Additional Notes

• This function will only be granted to members of leadership in each market. (ROM's, Directors, etc.)
• The Multi-Patient Actions page will be accessed from the Patient Queue page.
• When one or more patients are selected, the Multi-Patient actions page includes options to TEXT patients or REMOVE patients from the Patient Queue.

Step-by-Step Instructions

1. Select Multi-Patient Actions from top menu bar

2. Select Date Range for the days needed to select

3. Select multiple users from time frame

4. You can perform two task with multi-patient actions.  Select at bottom of the screen which you        would like to perform.

1. Text - sends a text to all patients selected.
2. Remove - Removes the patients from the queue. NOTE: This requires a text to be sent to patients before it will allow you to remove them from the queue for the selected time frame.

5. Change Template to Custom and put in text to be sent: Click Send

Note:  If a texting template does not exist or is not working appropriately.  Below are each individual markets custom text to be sent:

• Christiana Care:
  • We apologize - the %(name) center is temporarily closing. Please visit gohealthuc.com/christianacare for alternate centers or to book a Virtual Visit.
• Northwell:
  • We apologize - the %(name) center is temporarily closing. Please visit gohealthuc.com/northwell for alternate centers or to book a Virtual Visit.
• Legacy:
  • We apologize - the %(name) center is temporarily closing. Please visit gohealthuc.com/legacy for alternate centers or to book a Virtual Visit.
• Dignity:
  • We apologize - the %(name) center is temporarily closing. Please visit gohealthuc.com/dignity for alternate centers or to book a Virtual Visit.
• Springfield:
  • We apologize - the %(name) center is temporarily closing. Please visit gohealthuc.com/mercy-springfield for alternate centers or to book a Virtual Visit.
• Mercy St. Louis:
  • We apologize - the %(name) center is temporarily closing. Please visit gohealthuc.com/mercy-st-louis for alternate centers or to book a Virtual Visit.
• Mercy Arkansas:
  • We apologize - the %(name) center is temporarily closing. Please visit gohealthuc.com/mercy-arkansas for alternate centers or to book a Virtual Visit.
• Mercy Oklahoma:
  • We apologize - the %(name) center is temporarily closing. Please visit gohealthuc.com/mercy-oklahoma for alternate centers or to book a Virtual Visit.
• Novant:
  • We apologize - the %(name) center is temporarily closing. Please visit gohealthuc.com/novant for alternate centers or to book a Virtual Visit.
• Hartford:
  • We apologize - the %(name) center is temporarily closing. Please visit gohealthuc.com/hartford for alternate centers or to book a Virtual Visit.
• Henry Ford:
  • We apologize - the %(name) center is temporarily closing. Please visit gohealthuc.com/henry-ford for alternate centers or to book a Virtual Visit.

6. You should see an action status at the top of the screen.

7. Once action is completed,  you should get the following.

Next Steps

Escalation path information if needed

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