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Clockwise - Multi-Patient Actions

Avatar Jimmy Patrick -

Feature Description:

There is a new feature in Clockwise called 'Multi-Patient Actions'. The new Multi-Patient Actions page includes options to perform actions on multiple patients. This action will be helpful in the event you need to mass text patients and/or with center closures and patients need to be texted and removed from the queue. In this article we will describe how to use the Multi-Patient Actions.

 

 

Additional Information:

  • This function will only be granted to members of leadership in each market. (ROM's, Directors, etc.)
  • The Multi-Patient Actions page will be accessed from the Patient Queue page.
  • When one or more patients are selected, the Multi-Patient actions page includes options to TEXT patients or REMOVE patients from the Patient Queue.

 

 

Action Steps:

1. Select Multi-Patient Actions from top menu bar

 

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2. Select Date Range for the days needed to select

 

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3. Select multiple users from time frame

 

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4. You can perform two task with multi-patient actions.  Select at bottom of the screen which you would like to perform.

  1. Text - sends a text to all patients selected.
  2. Remove - Removes the patients from the queue. NOTE: This requires a text to be sent to patients before it will allow you to remove them from the queue for the selected time frame.

 

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5. Change Template to Custom and put in text to be sent: Click Send

 

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Note:  If a texting template does not exist or is not working appropriately.  Below are each individual markets custom text to be sent:

  • Christiana Care:
    • We apologize - the %(name) center is temporarily closing. Please visit gohealthuc.com/christianacare for alternate centers or to book a Virtual Visit.
  • Northwell:
    • We apologize - the %(name) center is temporarily closing. Please visit gohealthuc.com/northwell for alternate centers or to book a Virtual Visit.
  • Legacy:
    • We apologize - the %(name) center is temporarily closing. Please visit gohealthuc.com/legacy for alternate centers or to book a Virtual Visit.
  • Dignity:
    • We apologize - the %(name) center is temporarily closing. Please visit gohealthuc.com/dignity for alternate centers or to book a Virtual Visit.
  • Springfield:
    • We apologize - the %(name) center is temporarily closing. Please visit gohealthuc.com/mercy-springfield for alternate centers or to book a Virtual Visit.
  • Mercy St. Louis:
    • We apologize - the %(name) center is temporarily closing. Please visit gohealthuc.com/mercy-st-louis for alternate centers or to book a Virtual Visit.
  • Mercy Arkansas:
    • We apologize - the %(name) center is temporarily closing. Please visit gohealthuc.com/mercy-arkansas for alternate centers or to book a Virtual Visit.
  • Mercy Oklahoma:
    • We apologize - the %(name) center is temporarily closing. Please visit gohealthuc.com/mercy-oklahoma for alternate centers or to book a Virtual Visit.
  • Novant:
    • We apologize - the %(name) center is temporarily closing. Please visit gohealthuc.com/novant for alternate centers or to book a Virtual Visit.
  • Hartford:
    • We apologize - the %(name) center is temporarily closing. Please visit gohealthuc.com/hartford for alternate centers or to book a Virtual Visit.
  • Henry Ford:
    • We apologize - the %(name) center is temporarily closing. Please visit gohealthuc.com/henry-ford for alternate centers or to book a Virtual Visit.

6. You should see an action status at the top of the screen.

 

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7. Once action is completed,  you should get the following.

 

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Issues:

If you experience any issues with the above steps. Please let us know via a Zendesk ticket and we will gladly look into it or speak with you further to understand the issue/need.