Knowledgebase

Alerts & Notifications

• Steps to fix Microsoft/Crowdstrike Outage using Command Prompt
• Tier 2 IT Support - Steps to fix Microsoft/Crowdstrike Outage using Safe Mode
• Upcoming AD Password Change

Useful Links

• GoHealth App
• HOW TO AUTOMATICALLY DELETE EMAILS AFTER X DAYS IN OUTLOOK
• Synapse PACS v7.2 (2024 update) - Legacy

We Connect

• WE Connect (OfficeSuite) User Guide

APEX - MyEasyView

• RevSpring - PersonaPay Procedure

eCW

• Health Information Exchange (HIE): How to OPT-IN a Patient
• How to Document and Code Procedures
• How to transmit RX to pharmacy for Multi-State Licensed Providers
• Remove/Delete Document(s) from Patient Chart
• Template Not Merging all Sections onto Progress Note?

Epic

• Adding/Updating Lot Inventory in Storage Units
• Synapse Quick Guide

Microsoft Office

• How To - Connect to Remote Desktop - Video
• Steps for Clinical Staff in Opening and Saving Offline Documents in O365 Cloud Only

MyApps/Okta Single-Sign On

• How to Change Your Password Using Self-Service (Okta Portal)

Revenue Cycle Documents

• ingenico ISMP4 Troubleshooting

Security

• Contractor Offboarding Process

Public KB's

• Ambience Direct BYOD Install
• GoHealth BYOD Terms and Conditions
• Remove Management Profile from Personal Devices
• Scan to email and eFax / Virtual Fax guide for Ricoh copiers.